It’s the same story with the google search engine. There are documentaries of investigative journalists with stories of companies with the same problem. They lost suddenly the top ranking on the google search engine and a lot of income. Result: Standard answer emails from the marketing department. NO INFORMATION!
But that “blablabla” don’t help you. All lot of your users told the same.
That’s google and you need a solution to improve your situation.
Unfortunately I don’t work with the google play store. But maybe I can give you some input that helps.
You were the first KODI remote control for android.
The other product is a fork of your code.
YOU HAVE THE BEST PRODUCT! (That was the reason, why I bought your full version.)
YOUR RANKING IS A LOT BETTER!
Now the problem facts:
The best product will always lose against the best marketing.
You have the second place and not the “original” mark… (see next)
The other product has the reference “Original”.
It doesn’t depend if it’s true or not. If it’s written, it’s true for the people.
OK. These are some important facts.
Let’s try to find a solution.
- Can you change your title in the google play store? “Yatse: Official kodi remote” as Kore do.
I remember you wrote; the other kore product owner was making a deal or contract with the official kodi team. If true, that’s a problem. Maybe you can talk to the kodi team and find a solution. That on their website yatse and kore are both official remote controls and the user has possibility to choose which app he wants.
Try to talk with google is senseless but maybe with the kodi team you can get the important “official” mark and be on the kodi website with a link to the google play store.
- In my opinion your free yatse app has too many goodies. All you need, you get! For free.
The normal user has all he needs and that’s good. But if we check your function list, we can find some useful but not necessary things for the pay version.
If a user has your remote control and twice in the month he uses two or three functions that’s only available on the pay version. You will see, he will pay your app. The price is perfect. (inapp payment)
If you want send me a function list and I’ll take a look. (parallel to the kore functions.)
We “open source” guys must help each other. We are coding hours night after night and it’s time to show the big companies who are the makers! They can only make billions because they take a big part of our income and use our knowledge.
All the best