Use this part of the forum for support request or to ask about how things works.
To properly open an issue be sure to read:
If you need to send private logs, just a message @Support with a link to the thread.
All support should be public since 95% of the time it’s about how to properly use and configure Yatse.
When the issue is solved the original poster can click on the checkbox on the selected post to indicate that it’s the correct answer and help other people quickly find the solution.